top of page

Privacy Policy
Last updated: 05 December 2025

​​This Privacy Policy explains how Vishwa Setu Publication (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website www.vishwasetupublication.com (“Website”), access listening tracks, use teacher resources, or contact us.

By using this Website or submitting your personal data to us, you agree to the terms of this Privacy Policy.

1. Who we are

Vishwa Setu Publication is a proprietorship based in India, engaged in publishing Hindi language learning books and providing related digital resources.

  • Business name: Vishwa Setu Publication

  • Registered address: Plot no. C48, Sector-12, Kharghar, Navi Mumbai 410210, Maharashtra, India.

  • Email: vishwasetu.p@gmail.com

  • Phone: +91 77382 16219

For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable laws in India, we act as the Data Fiduciary for the personal data collected through this Website. MeitY+1

2. What data we collect

We only collect information that is relevant and necessary for providing our services.

2.1 Information you provide directly

a) Request Access / Teacher & Student Resource Forms

When you fill our “Request Access” or similar forms, we may collect:

  • Name

  • School name

  • Role (teacher / coordinator / student / parent)

  • Grade / class

  • Email address

  • Phone number

  • Any other information you choose to share in messages or comments

b) Contact Us / Enquiry Forms

When you contact us by form, email, phone or WhatsApp, we may collect:

  • Name

  • Email address

  • Phone number

  • School / institution name

  • Postal address (if you provide it for book delivery or invoice)

  • Message content and attachments

c) Teacher login / account details

For teacher access areas (e.g., answer keys, additional resources):

  • Name

  • Email address (used as username)

  • Password (stored in encrypted form by our platform)

  • School / institution and grade(s) handled

d) Order & payment-related information

Even though payments may be handled off the Website (e.g. bank transfer, UPI, third-party payment links), we may collect:

  • Books ordered and quantities

  • Billing / shipping address

  • Contact person name and phone number

  • Tax / GST-related details (if applicable)

We do not directly store your full card, UPI PIN or net banking login details. Where online payment gateways are used, those details are processed by the gateway/provider under their own privacy policies.

2.2 Information collected automatically

When you visit our Website, our hosting provider and analytics tools may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Date and time of access

  • Referring website

We may use cookies or similar technologies to improve the functionality of the Website (for example, keeping you logged in as a teacher, remembering preferences, or basic usage analytics).

You can manage or disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled.

3. Why we collect your data (Purposes of processing)

We use your personal data for the following purposes:

  1. To provide access to listening tracks and digital resources

    • Verify that you are a genuine user (teacher / student / school purchasing our books).

    • Give you access codes, links or login credentials.

  2. To support teachers and schools

    • Share answer keys, worksheets, updates and additional teaching material.

    • Inform you about new editions, changes in syllabus, or teacher training opportunities (only where permitted).

  3. To respond to your enquiries

    • Reply to questions sent via the Contact Us form, email, phone or WhatsApp.

    • Provide information on pricing, ordering, shipping and product details.

  4. To process and fulfil book orders

    • Prepare invoices, dispatch books, coordinate with couriers, and track deliveries.

  5. To maintain and improve our Website

    • Monitor usage, troubleshoot problems, and improve design and content.

  6. To comply with legal obligations

    • Maintain records required under applicable laws.

    • Respond to lawful requests from authorities if required.

4. Legal basis and consent

Where required under the DPDP Act, 2023 and DPDP Rules 2025, we process your personal data based on: Press Information Bureau+1

  • Your consent – When you voluntarily submit forms or contact us.

  • Performance of a service you request – Providing listening tracks, teacher resources, and books.

  • Compliance with legal obligations – Tax, accounting and other regulatory requirements.

  • Legitimate uses permitted under law – Such as maintaining records and protecting our legal rights.

You may withdraw your consent at any time by contacting us (see Section 10). However, withdrawal of consent may affect our ability to provide certain services or access.

5. How we share your data

We do not sell your personal data.

We may share your data in limited situations with:

  1. Service providers

    • Website host and platform providers (e.g., website builder, email service, learning management system).

    • IT support and security providers.
      These service providers are required to use your data only to provide services to us and to follow appropriate security measures.

  2. Courier and logistics partners

    • For delivering books or physical materials (name, address, phone number).

  3. Payment service providers

    • If you pay via payment link, UPI, or payment gateway, basic transaction and contact details may be shared as required to complete the transaction.

  4. Schools and institutions

    • Where access is coordinated through a school, we may share necessary data with authorised school representatives (e.g., verifying teacher accounts, usage reports).

  5. Legal and compliance

    • Where required by law, court order, or competent authority.

    • To detect, prevent or respond to suspected fraud, security incidents or misuse of our Website.

If our service providers or servers are located outside India, your data may be transferred outside India, subject to applicable laws and safeguards.

6. Children’s data and students

Our books and listening tracks are used by school students, including minors.

  • We expect teachers, schools or parents/guardians to submit student-related information and manage access on their behalf.

  • Students should not create accounts or submit forms without the consent and supervision of a parent/guardian or authorised school representative.

We treat children’s personal data with special care in line with the DPDP Act and DPDP Rules 2025, which require verifiable guardian consent for processing children’s data. The Times of India+1

If you are a parent/guardian or school and believe we have collected a child’s personal data without appropriate consent, please contact us (Section 10). We will review the request and delete or anonymise such data where required.

7. Data retention

We keep personal data only for as long as is reasonably necessary for the purposes stated in this Policy, or as required by law. For example:

  • Enquiry and contact records: typically up to 3 years after last interaction.

  • Teacher accounts: while your account is active, and for a reasonable period after closure for record-keeping and legal purposes.

  • Order and invoice records: as required under tax and accounting laws (often 8 years or as otherwise mandated).

After these periods, we may delete, anonymise, or securely archive data.

Children’s Data and Student Information

  1. This Website may be used by students as well as teachers and parents. We understand that some of our users may be minors / children.

  2. Our books and resources are educational in nature and are generally intended to be used through a school, teacher or parent/guardian. Students should use this Website under the guidance of a responsible adult (such as a teacher or parent/guardian).

  3. We do not knowingly collect more personal data from children than is reasonably necessary to provide our educational resources. In most cases, any personal data (such as name, class, school, email) is provided either:

    • by a teacher or school representative, or

    • by a parent/guardian, or

    • by the student with the knowledge and consent of their parent/guardian or school.

  4. If you are a parent/guardian or school and believe that we have collected a child’s personal data without appropriate consent, please contact our Grievance Officer using the details given below. We will review the request and, where required, delete or anonymise such data within a reasonable time.

  5. Schools and teachers who share student information with us are responsible for:

    • ensuring they have appropriate consent and authority to share such data, and

    • informing their students and parents/guardians about how the data will be used in connection with Vishwa Setu Publication’s books and resources.

8. Data security

We implement reasonable security practices and procedures to protect your personal data from unauthorised access, alteration, disclosure or destruction, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. India Code+1

Measures include:

  • Use of secure hosting and access controls for our Website and teacher portals.

  • Password protection and role-based access for teacher accounts.

  • Limited access to personal data on a need-to-know basis.

  • Regular backup and monitoring for unusual activity.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may have the following rights over your personal data:

  • Right to access – To know what personal data we hold about you.

  • Right to correction – To request correction or updating of inaccurate or incomplete data.

  • Right to withdraw consent – To withdraw your consent for specific processing.

  • Right to erasure / deletion – To request deletion of your data in certain circumstances.

  • Right to grievance redressal – To lodge a complaint with our Grievance Officer.

To exercise these rights, please contact us using the details in Section 10. We may need to verify your identity before acting on your request, and some requests may be limited by legal or contractual obligations.

10. How to contact us & Grievance Officer

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal data, you can contact us at:

Email: vishwasetu.p@gmail.com
Phone: +91 77382 16219

​

Grievance Officer and Contact for Data Protection

If you have any questions or grievances regarding this Privacy Policy or our handling of your personal data, you may contact our designated Grievance Officer:

Name: Sandip Sachidanand.
Email: vishwasetu.p@gmail.com
Phone: +91 77382 16219
Address: Plot No. C48, Sector 12, Kharghar, Navi Mumbai – 410210, Maharashtra, India

We will acknowledge your query or grievance as soon as reasonably possible and will try to resolve it within 15 (fifteen) working days, or within such time as may be required under applicable law.

11. Third-party links

Our Website may contain links to third-party websites or services (for example, payment gateways, social media, or video/audio hosting platforms). We are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies separately.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your data.

​

bottom of page